Returns & Exchanges

At Journey Music, we want you to feel as good as you look, which is why we offer a 30-day window for returns and exchanges on all unworn apparel. Simply ensure your items are in their original condition with tags attached to receive a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all clothing tags and labels remain intact to qualify for a refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your new exchange items within 5-7 business days.